Terms & Conditions

Ethical and Professional Practice

Dr Wikholm follows strict ethical principles and professional guidelines from the Health Care and Professions Council (HCPC) and The British Psychological Society (BPS). She receives regular supervision (where cases are discussed anonymously and confidentially) in order to ensure high standards of professional and reflective practice, and is committed to continuing professional development. 

Consent and Confidentiality

All therapy and support sessions offered are private and confidential (this includes individual sessions with children and adolescents whose therapy is being paid for by their parents), unless there is a significant concern about your safety or someone else’s safety. In a case when it would be useful to seek or share information from other professionals involved in the child's life (e.g. GP or teacher), your consent would be sought prior to contacting them. 

Data Protection

Dr Wikholm complies with the Data Protection Act 1998, which requires every organization that processes personal information to register with the Information Commissioner’s Office (ICO). This information is securely kept and is solely for Dr Wikholm's use. 

Appointment-booking and Payment

For your convenience, Dr Wikholm operates a self-management online booking system on www.teddingtonchildpsychology.com which enables quick and easy booking of appointments at your chosen dates and times. Appointments can be changed without charge up to 48 hours before the arranged time. To secure your booking, payment in advance is required via the booking system. Please note that Dr Wikholm cannot accept payment in cash or cheques.  

Cancellation Policy

It is understandable that on occasions you may need to cancel an appointment at short notice. If pre-paid booked appointments are cancelled more than 48 hours in advance you can simply rebook your appointment for another date for no charge. However, late cancellations (less than 48 hours) or non-attendance without any prior notice are non-refundable. 

Emergencies and Crisis

The therapy and support offered by Dr Wikholm is not suited to dealing with emergencies. If you find your child is unable to cope between appointments, please contact your GP. Alternatively, you could contact NHS 111 for advice or in a crisis could attend your local Accident and Emergency Department to see an on-call psychiatrist.